Shipping And Returns
We create our products with love and care. If by any chance you are not satisfied with your purchase made at Natura stores, kiosks or website in the US, we can exchange, or issue credit:
Can NaturaBrasil ship to P.O. boxes?
Yes, we can ship to US P.O. Boxes or US Military addresses, but some restrictions apply. Please check Shipping Methods and Rates section.
Does Natura ship products internationally?
Currently, the US operation of Natura only ships within the United States. Please take a look at other geographies where our products are available:Latin America
Shipping Methods and Rates
Orders made at natura.com are shipped and delivered on business days (Monday through Friday, excluding major holidays). Our standard shipping carrier is USPS.
Please note that estimated delivery days apply to in stock items only.
We do our best to estimate the most accurate delivery time for your convenience. But, for the most updated information about your shipment, please refer to the tracking number provided in your order confirmation email. Use the tracking number provided to follow your package online.
Natura currently uses USPS for First Class Package, Priority Mail, and Priority Mail Express shipping services and UPS for Standard Shipping. Orders will be processed on business days only.
Below are the shipping options available during checkout for your orders:
With orders placed by 12pm Eastern Time, Priority Mail Express guarantees, with limited exceptions, overnight delivery available 365 days a year. This service offers a flat rate for up to 70 lbs.
Orders placed by 12pm Eastern Time will ship within 1-3 Business Days. This service offers a flat rate for up to 70 lbs.
Orders placed by 12pm Eastern Time will ship within 1-3 Business Days.
Orders placed by 12pm Eastern Time will ship within 1-5 Business Days.
Shipping costs are calculated at checkout and based on size, shape, and weight of your total purchase.
Report Order Problem
If your order is missing a product, contains a damaged item, or other issues, please contact our Customer Service at firstname.lastname@example.org so we can best assist you. To expedite your request, please have your order number at hand.